If you make a reservation on this website, through our reservation hotline, or by e-mail, you're guaranteed to get not only the lowest price, but maximum flexibility, as well. We know that travel plans can change on very short notice. When you book directly with us, that’s not a problem! You can cancel your reservation at any time, even on the day you’re scheduled to arrive.

If you've made your reservation directly with us, you can cancel it at any time without any charges, even on the day you’re scheduled to arrive. If you've booked through a reservation portal, you’ll need to check your booking confirmation to see what the cancellation conditions are.

If you didn’t cancel your reservation, we will bill you for the cost of your first night no matter what the circumstances are. If you booked for several days, we may be able to refund the remaining costs, but only if you booked your stay directly with us or opted for flexible cancellation conditions with the reservation portal you used.

Yes. We prefer contactless forms of payment such as EC debit cards, all common credit cards, and PayPal, but still accept cash, as well.

This option gives you the chance to speed up the process of checking in at the reception desk by sending us your personal information in advance.

Yes. If you have made your booking directly with us, you can pay online and check out between 4:00 a.m. and 12:00 p.m. on the day of departure. We will send you the link to this function in good time by email or SMS.

Yes. Without the details pertaining to a valid credit card, we won’t be able to check you in, even if you paid for your stay in advance. This is necessary in order to give all our guests the option to pay for additional services (such as a dinner in one of our restaurants or a drink at the bar) upon their departure.

You can reach our billing department by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or on +49 (0) 89 2170 36811 (during normal business hours).

The normal arrival time starts at 3:00 pm. If your room is ready before then, you can, of course, check in earlier. If you’ll be arriving late in the evening or after midnight, that's no problem.

We are on site for you every day between 6 a.m. and midnight. After midnight, access to the hotel is secured with a code. The code for the main entrance door will be provided at least one day before your arrival. If you would like to check in after midnight, there is a self-service machine available. It is located in the foyer behind the main entrance door. Please have your booking number or the QR code from our confirmation email ready to start the check-in process. If you have chosen the option to pay for your hotel stay on site, you will also need a valid credit card or PayPal account. The check-in process is short and intuitive. However, should you have any difficulties with the operation or should a technical problem occur, we are available by phone around the clock. The phone number for 24/7 support is displayed in the entrance area of the hotel and at the self-service machine.

You’re welcome to continue using your room until noon on the day of your departure. If you need to stay a bit longer, your check-out time can be extended to 2:00 pm for a fee of €20.

Yes. All our hotel rooms are outfitted with individually adjustable air conditioners.

Yes. We’ll be happy to provide you with a travel cot for your baby or small child free of charge; please contact us about this in advance.

No. There are, however, vending machines on floors 2 and 5 where you can purchase snacks and drinks at any time of day. A bottle of mineral water will also be provided in your room at no charge.

Dogs aren’t just allowed – we welcome them as warmly as we do their two-legged companions! We only ask that you pay a one-time fee of €15. We also ask for your understanding that we cannot accept cats out of respect for the furniture.

Our free wireless internet service is reasonably fast and reliably stable.(25/2).

Due to Germany's Federal Act on Registration (Meldegesetz), our hotels are required to collect certain information on our guests by means of a registration form. To protect your personal data as best we can, this is done digitally rather than on paper. You also have the option to speed up the process of checking in at the reception desk by sending us your personal information in advance. Please note that without the details pertaining to a valid credit card, we will not be able to check you in, even if you have paid for your stay in advance.

Our restaurant, OTTANTANOVE serves traditional Italian dishes accompanied by quality Italian wines.

The restaurant is open from 11:30 am to 10:30 pm (Monday–Friday) and from 6:00 to 10:30 pm on Saturdays and holidays. It is closed on Sundays.

Of course! Our restaurant’s menu features a full array of delicious vegan and vegetarian fare.

Yes. Breakfast is served from 6:30 AM (Monday–Friday) and from 7:00 AM on weekends and holidays.

Our restaurant is very popular, so we do recommend booking a table.

Yes. Spaces in our underground car park are available for €17 per day. We ask that you please call ahead to reserve one.

If you’ll be arriving at the central bus station (ZOB), the main train station (Hauptbahnhof) is just one stop away on any of the available S-Bahn trains.

From the main train station (Hauptbahnhof), it takes just a few minutes to walk to the hotel. We're located around 600 meters west of the station’s Bayerstraße exit.

After landing at Munich Airport, you’ll want to take the S-Bahn (line 1 or 8) or the Lufthansa Shuttle Bus to the main train station (Hauptbahnhof). Alternatively, a taxi or Uber from the airport to the hotel will cost around €80.

Yes. Munich is a very safe city, and that goes for the vibrant area around the train station as well.